Specialized Support Analyst - Support

Description

Job Summary: We are seeking a Specialized Support Analyst to analyze, resolve, and track system incidents; investigate functionalities; and monitor applications to ensure their proper operation. Key Highlights: 1. Career development plan 2. Job stability and a positive work environment 3. Paid training A LEADING COMPANY IN THE FINANCIAL SECTOR WITH GREAT PLACE TO WORK CERTIFICATION is seeking talent like yours. Our priority is attracting top-tier personnel and developing the talent required—so you can join this great family today. SPECIALIZED SUPPORT ANALYST WE OFFER: Competitive salary. Statutory benefits (25% vacation bonus). 15-day year-end bonus. IMSS health insurance. 12 vacation days. Subsidized cafeteria. Career development plan. Economic days. Preferential loan interest rates for employees. Job stability and a positive work environment. Paid training. EDUCATION: Engineering or Bachelor's degree in Systems/Computer Science (student completing studies or graduate). SPECIFIC KNOWLEDGE: 1 year of experience handling application-related incidents. RESPONSIBILITIES: 1. Analyze and resolve incidents in the institution's systems or processes to ensure optimal performance of institutional systems and processes. 2. Investigate institutional process functionalities to identify improvement proposals for incident resolution or requirement fulfillment within systems. 3. Track incidents and/or customer-facing requirements from initiation through closure to ensure effective handling and customer satisfaction. 4. Monitor application functionality to detect potential failures and ensure reliable application performance. *IF YOU ARE INTERESTED, PLEASE CONTACT US. -Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Age: between 20 and 49 years Keywords: analyst, support, apoyo, soporte