At Ciudad Maderas, a leading company in the real estate sector, we are constantly growing and looking for people passionate about process standardization. If you are motivated to contribute to operational efficiency and become part of a dynamic team, this opportunity is for you! ***Requirements:*** * Solid knowledge in process mapping and analysis. * Experience in documenting policies, manuals, and procedures. * Ability to create process diagrams (preferably using Microsoft Visio). * Proficiency in Office suite (Excel, Word, PowerPoint). * Basic knowledge of Canva for creating visual materials and templates. * Relevant majors: Industrial Engineering, Process Engineering, Business Administration, or similar. * Knowledge of regulations and quality management systems such as ISO 9001, Lean Manufacturing, or other continuous improvement methodologies. * Clear and effective communication skills to interact with different areas of the organization. * Excellent spelling, writing, and reading comprehension. *(evaluation test will be administered)* ***Main Responsibilities:*** * Conduct process assessments in collaboration with experts, ensuring complete and accurate information. * Handle and follow up on internal requests through management systems or email, guaranteeing traceability and timely fulfillment. * Develop from scratch and/or update manuals, policies, protocols, and procedures, aligned with current institutional regulations. * Design and propose formats and documents that contribute to standardization and operational efficiency across departments. * Actively participate in documentation projects, ensuring timely delivery. * Design and create templates and infographics in Canva to innovate and make documentation clearer and more engaging. * Safeguard documentation according to the institutional coding structure and ensure its registration and control in the master list. ***Work Schedule:*** Monday to Friday: 8:00 a.m. to 6:00 p.m. Saturday and Sunday: Day off ***Benefits:*** · Salary increases. · Career growth plan within the company. · Partnerships with various gyms. · Nutrition, physiotherapy, and cosmetology consultations. ***Location:*** El Jacal, Santiago de Querétaro, Qro. It is essential to be able to commute to the workplace or have availability to relocate prior to starting. (mandatory). ***Important:*** The Human Capital team at Ciudad Maderas never requests payments or bank details during the selection process. Check our job openings only through official channels. Job type: Full-time Salary: $12,000.00 - $13,000.00 per month Benefits: * Salary increases * Savings fund * Gym discount Workplace: On-site