Technical Support Agent

Description

**OPEN POSITION: TECHNICAL SUPPORT / NETWORKS (Level 1)** **Job Description:** A leading telecommunications company is seeking a Network Support Technician (Level 1) to join our team. The selected candidate will be responsible for providing customer support, diagnosing incidents, and configuring network and IP telephony equipment. **Responsibilities:** * Remote and in-person customer support * Diagnosis and resolution of connectivity issues * Configuration of routers, managed switches, and IP phones * Assembly and punching down of UTP cables * Tracking, documentation, and closure of support tickets **Requirements:** * Degree in Computer Systems Engineering, Information Technology, or related field (completed or in progress) * Availability to work rotating shifts * Basic technical support experience (internships or social service acceptable) * Strong verbal communication and customer interaction skills * Organizational ability, responsibility, and teamwork * Proactivity and fast learning capability * Letters of recommendation required **Essential Knowledge:** * Basic Linux (command line: SSH, directories, logs) * Networking fundamentals (TCP/IP, WAN, LAN) * Connectivity diagnostics * Basic database concepts (MySQL/MariaDB) **Desirable Knowledge:** * Helpdesk support and hosting concepts * Basic cPanel usage * Basic security (firewalls, Fail2ban) * IP telephony (SIP, RTP) * Platforms such as FreePBX, Asterisk, or Vicidial * Network analysis tools (Wireshark, sngrep) * Proper ticket management and incident escalation Salary: $9,330.00 per month Benefits: * Complimentary uniforms * Grocery vouchers Relocation/moving capability: * Madero, Tamps.: Ability to commute to work without difficulty or plan relocation before starting employment (Mandatory) Application Question(s): * Do you have letters of professional recommendation? Education: * Incomplete or ongoing bachelor's degree (Preferred) Work Location: On-site employment