SUPERVISOR

Description

Position Summary: Oversee the store's overall operations, lead the team, and ensure excellent customer service while maintaining proper operational processes and an optimal work environment. Key Highlights: 1. Leadership and supervision of store operations. 2. Focus on customer satisfaction. 3. Staff development and training. Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to your direct reports to coordinate proper execution of store operational processes, foster an optimal work environment, and deliver excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, employee misrecommendation, or catalog errors—always placing the customer first and ensuring their full satisfaction. * Ensure all parts and products are located in their assigned positions within the store and that physical inventory matches system records, executing flawless weekly inventory maintenance tasks. * Supervise store operational activities by setting an example and ensuring employees provide customer consultation and utilize all tools provided by AutoZone—including the electronic catalog and diagnostic/test equipment—to deliver reliable advice and genuine solutions to our customers’ needs, thereby helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying opportunities for improvement and training. * Supervise daily compliance by all employees with scheduled working hours and AutoZone’s dress code; ensure respectful, courteous, and professional interactions among employees and toward our customers, applying AutoZone’s guidelines and values. * Review the Profit & Loss (P\&L) report each period to identify opportunities for expense control and contribute to improvements by promoting a culture of cost savings across all controllable expenditures within the team. * Assign and monitor tasks for area supervisors—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, and parking lot—as well as review daily cash counts for the main register, perform cash sweeps, and conduct register closings for assigned staff following AutoZone’s prescribed procedures. * Supervise and ensure employees use AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or operating in-store test stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability to meet scheduling requirements AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ over 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support needed to achieve success and propel your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on qualifications and competencies without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.