Technical Support Agent

Description

Job Summary: A telecommunications company is seeking a Network Support Technician (Level 1) to provide customer support, diagnose incidents, and configure networking and IP telephony equipment. Key Highlights: 1. Remote and in-person customer support 2. Connectivity issue diagnosis and resolution 3. Configuration of networking and IP telephony equipment **OPEN POSITION: TECHNICAL SUPPORT/NETWORKING (Level 1)** **Job Description:** A leading telecommunications company is seeking a Network Support Technician (Level 1) to join our team. The candidate will be responsible for providing customer support, diagnosing incidents, and configuring networking and IP telephony equipment. **Responsibilities:** * Providing remote and in-person customer support * Diagnosing and resolving connectivity issues * Configuring routers, managed switches, and IP phones * Assembling and crimping UTP cables * Tracking, documenting, and closing support tickets **Requirements:** * Bachelor's degree in Computer Systems, IT, or related field (completed or in progress) * Availability to work rotating shifts * Basic technical support experience (internships or social service acceptable) * Strong verbal communication skills and customer interaction ability * Organizational skills, responsibility, and teamwork * Proactivity and quick learning ability * Letters of recommendation required **Essential Knowledge:** * Basic Linux (command line: SSH, directories, logs) * Networking fundamentals (TCP/IP, WAN, LAN) * Connectivity diagnostics * Basic database knowledge (MySQL/MariaDB) **Desirable Knowledge:** * Helpdesk support and hosting concepts * Basic cPanel usage * Basic security (firewalls, Fail2ban) * IP telephony (SIP, RTP) * Platforms such as FreePBX, Asterisk, or Vicidial * Network analysis tools (Wireshark, sngrep) * Proper ticket handling and incident escalation Salary: $9,330.00 per month Benefits: * Free uniforms * Grocery vouchers Relocation/moving capability: * Madero, Tamps.: Ability to commute to work without difficulty or plan relocation prior to starting employment (Mandatory) Application Question(s): * Do you have letters of professional recommendation? Education: * Incomplete or ongoing bachelor's degree (Desirable) Work Location: On-site employment