Field Collection Agent

Description

Job Summary: A leading telecommunications company is seeking a Field Collection Agent to conduct home visits, negotiate payments, and recover equipment while maintaining customer retention. Key Highlights: 1. Field collection and equipment recovery experience. 2. Knowledge of telecommunications equipment for identification. 3. Negotiation and customer service skills. A prominent telecommunications company is seeking a **FIELD COLLECTION AGENT** with familiarity with the metropolitan area and flexible working hours. Location: Tampico, Tamaulipas. Vacancies: 2 Age: 25 to 45 years old **RESPONSIBILITIES:** * Conduct home visits to recover overdue payments and/or **recover installed equipment**, such as ONUs, routers, decoders, etc. * Negotiate payment agreements with delinquent customers and document delivery or recovery evidence. * Record each interaction on physical or digital forms and submit daily visit status reports. * Provide respectful and empathetic customer service, always aiming to **retain the customer or facilitate reconnection.** * Coordinate with the operations team for recovered equipment handover and route follow-up. * Comply with safety guidelines, institutional image standards, and information confidentiality requirements. **REQUIREMENTS:** * **Field collection experience** or similar roles involving direct customer contact and debt recovery. * **Valid motorcycle driver's license** and responsible motorcycle operation (a work unit will be provided). * **Basic knowledge of telecommunications equipment** (modems, routers, decoders) to facilitate identification and recovery. * **Excellent verbal communication and negotiation skills.** * Proactive attitude, organizational skills, and results-oriented mindset. * Ability to work independently and collaboratively. * Preferred: Basic familiarity with local routes in the coverage area (Tampico, Madero, Altamira). **SKILLS AND COMPETENCIES:** * Articulate communication * Customer service orientation * Numerical aptitude * Responsibility * Honesty Employment type: Full-time, indefinite-term contract Salary: $9,328\.00 per month Benefits: * Free uniforms * Food vouchers Relocation/moving capability: * Tampico, Tamps.: Able to commute to work without difficulty or plan relocation prior to starting employment (Mandatory) Application question(s): * Do you have letters of employment recommendation? * Do you hold a valid driver's license and are you able to operate a motorcycle and/or standard vehicle? Education: * Completed high school diploma (Mandatory) Experience: * Home-based collections: 1 year (Mandatory) Work location: On-site employment