Arcelia Security Services Job Listings

Indeed

Technical Applications Advisor Ground Support - Mina Capela Guerrero

**Get to know Epiroc:** Epiroc is a multinational company present in 150 countries; with innovative technology, it develops and supplies safe, state-of-the-art equipment—such as drilling machinery and construction tools—for use in surface and underground mining. It also offers world-class aftermarket services, as well as solutions for automation, digitalization, and electrification. **Life at Epiroc** By joining our team, you will become part of a group of skilled and helpful colleagues who live by our core values: collaboration, commitment, and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you won’t find in other industries. Our culture emphasizes work-life balance, professional development, global career opportunities, and an epic benefits package. **Mission** Provide technical advisory services to the company’s customers to ensure correct installation and implementation of RGU (Ground Support) products; address customer needs or orders to ensure timely and proper delivery—this involves timely follow-up with the involved departments. **Key responsibilities: minimum experience: 1 to 3 years**Know and be able to demonstrate, in operation, installation, specification, and capacity, RGU (rock support / ground support) products. Establish contact with end-user customers, rock mechanics personnel, and supervisors involved in product installation. Conduct pull-out tests for assigned customers, coordinated by the product specialist. Know and execute the pull-out test protocol. Generate visit reports for each customer, including observations made during the visit, pull-out test results, and corresponding recommendations. Ensure required equipment is available for each visit and test with assigned customers. Ensure optimal functioning of assigned tools. Deliver field and classroom training to end users or operators on RGU (ground support) product installation. Visit key customers to provide technical advisory services and promote new products. Assist customers in evaluating new products and their consumables through field testing. Support the product specialist in inventory monitoring and control to update Forecast and TTM. Generate and submit activity reports to the Product Specialist. Participate in internal and external training activities with customers. **Requirements**Requirements (general and specific knowledge): Technical degree or university degree in Geology, Mining, Geosciences, or related fields Minimum 1–2 years’ experience in similar roles providing technical support for ground support products (e.g., anchors, inserts, etc.) Intermediate to advanced English Class B driver’s license (desirable) Experience driving in mines—standard 4x4 vehicle Proficiency in Microsoft Office suite. Soft skills: organized, detail-oriented. Work location (office / mine): Guerrero or State of Mexico. Work type (on-site/hybrid/remote): On-site. Working hours/shifts: 5x2 and/or 14x7. **It all starts with people.** The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

8393+JG Tehuixtla, Gro., Mexico