We are looking for an experienced **HR Manager** to lead our Human Resources operations at our BPO site in **Cancún**. If you are passionate about organizational development, talent management, and driving improvement initiatives in fast\-paced environments, we want to meet you! ### **Location:** **Cancún, Mexico** ### **✈️ Travel:** **Regular trips to CDMX** ### **Relocation:** **Required** ### **Language:** **Advanced English (C1\)** **Key Responsibilities** ------------------------ * Lead the HR team and ensure alignment with business objectives. * Implement HR strategies, policies, and continuous improvement initiatives. * Support talent acquisition, onboarding, and training processes. * Manage employee relations and ensure compliance with Mexican labor laws. * Collaborate with Operations and Corporate HR for workforce planning and optimization. * Drive organizational improvement structures and HR metrics. * Maintain a strong, engaging company culture at the site. **Requirements** ---------------- * **3\+ years of HR management experience in a BPO environment (verifiable).** * Proven experience leading and coordinating organizational improvement initiatives. * Strong knowledge of Mexican labor law and HR compliance. * **English level C1 minimum.** * Strong leadership, communication, and decision\-making skills. * **Availability to relocate to Cancún** and travel regularly to CDMX. **✨ What We Offer** ------------------- * Competitive compensation package * Relocation support * Growth opportunities within a multinational BPO environment * A collaborative, dynamic, and people\-focused culture