**ZAPATA ///** **A company with 69 years of experience in the automotive market, certified by “Great Place to Work”.** **Pits2Go** **We are seeking:** **Customer Service Representative** **Purpose:** Responsible for customer service through various channels—including social media, WhatsApp, marketplaces, and the company website—to address product-related inquiries, purchase process questions, or similar matters, in accordance with the Organization’s established procedures. **Requirements:** * **Education:** Incomplete Bachelor’s degree or completed High School diploma. * **Location:** Naucalpan * **Experience:** 2–4 years in customer service * **Specific knowledge:** Customer service expertise and proficiency in managing multiple social media platforms. **Skills / Competencies:** * Excellent spelling and grammar. * E-commerce: Proficiency in marketplace response and service processes. * Report generation * Customer service **Key Responsibilities:** * Respond to and follow up on customer inquiries received via various channels * Develop automated response workflows across different communication platforms * Review automated responses and track follow-ups * Coordinate with other departments to close service processes (e.g., clarifications, inquiries) * Maintain a customer service log * Identify opportunities for improvement in customer service (including cross-departmental issues) * Oversee follow-up on customer satisfaction surveys * Ensure survey distribution and prepare results reports **We value your talent and effort; we offer an attractive salary.** **We offer:** $8,465 gross monthly + monthly bonus. **Statutory Benefits:** * Social security insurance * Paid vacation days * Vacation bonus **Enhanced Benefits:** * Life insurance * 30-day year-end bonus * Savings fund * Credit union * Reimbursement for major medical expenses * Birth and bereavement assistance * On-site cafeteria service * Profit-sharing * Uniforms **Working Hours:** Monday to Friday, 9:00 a.m. to 6:00 p.m.; Saturday, 9:00 a.m. to 2:00 p.m. **\#YoSoyZapata \#FamiliaZapata \#TeamZapata \#IloveZapata \#TalentoZapata \#AtenciónaClientes \#Pits2Go** **Apply through this channel!**