**Totalplay is a Mexican telecommunications company belonging to Grupo Salinas, a leader in the TELECOMMUNICATIONS industry, committed to labor equality and non-discrimination, and is seeking your talent.** **Totalplay is a Mexican telecommunications company belonging to Grupo Salinas, a leader in the TELECOMMUNICATIONS industry, committed to labor equality and non-discrimination, and is seeking your talent.** **Collections Leader** **Requirements:** * Education: Completed high school or incomplete bachelor’s degree * Expertise in effective communication * Leadership skills * Negotiation skills * Analytical ability * Age between 25 and 45 years. **Main Responsibilities** * Manage customer contracts * Establish agreements and conduct negotiations with customers * Review monthly billing revenue within the accounts receivable portfolio * Address, resolve, and follow up on administrative requests and technical incidents * Retain corporate accounts * Review remediation plans for recurring failures * Resolve issues reported by customers **We Offer** * Monthly salary: $11,042.06 MXN * Statutory benefits * Mobile phone line provided * Gasoline card provided **Schedule: Monday to Friday, 9 AM – 7 PM; Saturday, 9 AM – 1 PM**