The Sales Associate has the primary responsibility to maximize sales volume by growing existing business, developing new sales opportunities and providing the best possible customer service while enhancing Kohler\`s mission to offer the highest quality and service standards in the industry. SPECIFIC RESPONSIBILITIES 1\. Customer Communication * Creation \& Management of Quotes (Quote Generation \& Management) * Placement of \& Management of Orders (Creation of Order, Payment Processing, Invoice Generation, Order Fulfilment etc) * Post Visit Follow Up (Lead Management, Returns Processing, Defect Management) * Initiate, maintain and lead order fulfilment via Interceramic * Inform customers of price increases prior to the increase occurring. * Inform customers of discontinued products, extended lead times, etc. * Provide customers with product information. Soft skills * Maintain professional courtesy with associates and customers at all times. * Greet customers in a friendly, professional manner and in a timely fashion. * Assist all customers as called in rotation. * Assist the designer’s client. * Assist end users when available or when requested by the manager. * Consistently practice proper telephone etiquette. * Return phone calls within 24 hours. * Build strong relationship with the opinion leaders of the segment: architects, interior designers, editors, etc. * Perform frequent visits to potential customers and to A\&D community in order to prospect new business opportunities. 2\. Order Entry (all will by via distributor) * Enter all orders into the system within 24 hours of receipt of the deposit or the purchase order. * Include all necessary information on the purchase order (i.e. customer information, delivery information, product options, pricing, etc.) * Provide an adequate explanation to the customer for all denials of special requests on product and/or delivery dates. 3\. Customer Service * Review the purchase order once it is generated and confirm its receipt by the factory/warehouse. * Report to the Customer Service area any incorrect acknowledgment with corrections in writing. * Send thank you cards to customers after placing an order. * Call customers periodically with updated information regarding the status of the order. * Once the product is shipped, contact customers to ensure the product and the service are acceptable. * Handle all customer complaints. If unable to resolve, turn issue over to the Customer Service area for resolution. * Monitor progress of customer complaint resolutions and communicate updates to customers; offer additional assistance to Customer Service when appropriate. 4\. Product Knowledge * Maintain knowledge of all vendor products, pricing, options, finishes, details, etc. * Maintain thorough, up\-to\-date knowledge of all products, pricing and local competition. RELATIONSHIPS AND CONTACTS 1\. Supervisory Relationships: * Reports to the KEC – Store Manager 2\. Organizational relationships: Daily contact witj all members of the Showroom staff Daily contact with customers and customer’s staff Frequent contact with receivers and distribution facilities EDUCATION AND EXPERIENCE REQUIREMENTS * Candidate will possess previous high\-end sales/customer experience, preferably in the design industry. * College degree or certificate in Architecture or Interior Design preferred. * Basic knowledge of the history of design (periods, styles, designers, etc.) is preferred. * Must be able to work a flexible schedule, including weekend hours and occasional evening hours for events. * Highly personable, skilled at interacting with clients and prospects at a variety of knowledge and comfort levels. * Strong communication skills, both written and live presentation skills. * Excellent organizational skills. * Computer skills to navigate sales tools, reference materials and online training. **Why Choose Kohler?** We empower each associate to \#BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.