As a Telephone Collections Executive at Ford Credit, you will be responsible for executing assigned collections strategies, managing a portfolio of clients via telephone, and resolving credit\-related inquiries. This role demands exceptional negotiation, persuasion, and analytical skills to skillfully handle objections, clarify payment issues, and drive successful recovery outcomes while ensuring compliance with internal processes. * Bachelor's degree in Economics\-Administrative areas, Business Administration, Law, Accounting, or a related field (In progress or completed). * 1\-2 years of proven experience in customer service, credit collections, or related roles. * Proficiency in Microsoft Office Suite, particularly Excel (basic to intermediate level). * Strong analytical and problem\-solving skills, with a meticulous and observant approach to data. * Excellent verbal and written communication skills, demonstrating a natural ease in speaking, negotiation, and persuasion. * Ability to work effectively in a team and adapt to changing environments and priorities. * High tolerance for frustration, coupled with a proactive and results\-oriented mindset. * Intermediate conversational English level is required; an advanced level is a significant advantage. * Knowledge and experience in credit analysis processes, decision\-making, and risk assessment are desirable. * Availability to meet the demands of the position. DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability. * Execute established collections strategies on a daily basis. * Proactively make and receive customer calls to manage monthly payment due dates and address credit\-related inquiries. * Accurately and promptly record all customer interactions and actions within the system. * Skillfully handle objections, leveraging strong negotiation and persuasion techniques to secure payments. * Identify and manage payment clarification cases, ensuring alignment with internal processes. * Analyze data to continuously improve collection effectiveness and proactively solve problems.