At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! As a Collections Analyst within our Global Indirect Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash\-flow. **What will your day consist of?** * Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash\-flow * Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams * Logging the disputes raised by the customers and follow\-up with internal and external stakeholders for resolution * Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines * Having Ad\-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations * Following\-up with Customers’ Requestors (POs’ creators) in order to obtain a faster resolution on different cases. * Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions * Escalating up to Director and VP level the cases without a clear resolution path * Leading and/or participating in business enhancement projects across countries/ regions. **Join us if you have:** * Bachelor degree in Finance, Administration, business, economics or similar * Requires **advanced** proficiency in English and Portuguese language skills are considered a strong asset. * 2 years of experience in collection, customer service, accounts payable or receivable preferred, * Understanding of collection strategies and financial concepts. * Good communication, negotiation, and conflict resolution skills. * Ability to build relationship across teams and cultures * Understanding of Quote to Cash process. Your additional benefits package: * Life insurance * Mayor Medical Insurance * Savings Fund * 12 paid holidays on your first year * Restaurant and food vouchers * Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs) * Vendors discount program (Restaurants, cinema, clothing, and other)