Technical Support

Description

Job Summary: Technical Support Analyst at IBS de México, a company committed to quality and innovation in printing and Graphic Arts solutions. Key Highlights: 1. Committed to quality, innovation, and customer satisfaction. 2. A company equipped with cutting-edge technology and a highly skilled team. 3. Join a passionate team dedicated to excellence. At IBS de México, we are a company specialized in printing and Graphic Arts solutions, committed to quality, innovation, and customer satisfaction. We leverage cutting-edge technology and a highly skilled team to deliver products and services that exceed expectations. We are currently seeking talented individuals to join our Systems team—people who are passionate about their work, detail-oriented, and committed to excellence in every project. We stand for innovation, quality, and specialized solutions. Our certifications support us: Quality (ISO 9001:2015) Information Security (ISO/IEC 27001:2022, encrypted systems and physical-electronic controls) Food Safety (ISO FSSC 22000) We seek the best collaborators—apply through this channel and join our team as: Technical Support Analyst What will you do? Analyze and document computing processes and resources. Evaluate and monitor the performance of current infrastructure. Analyze, measure, and compare current time metrics. Scanner calibration. Validate physical connections. Conduct user testing. Configure equipment for the production area. Punch network cables and install them according to requirements. What do you need? Education: Bachelor’s degree or Engineering in Systems or Computer Science. Experience: 2 years in technical support. Familiarity with a similar role. Skills: proactivity, analytical ability, organization, communication, and results orientation. Your benefits: Base salary. Statutory benefits. Meal vouchers. Attendance and punctuality bonus. Subsidized cafeteria. Job stability and professional growth. Work location: San Jerónimo Tepetlacalco, Tlalnepantla de Baz, State of Mexico. Schedule: Shift rotation. At IBS de México, we offer equal employment opportunities. We do not discriminate based on ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social condition, health status, religion, opinions, sexual preferences, marital status, or any other condition protected by the Federal Labor Law and applicable laws in Mexico.-Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist