Quality Analyst

Description

Job Summary: We are seeking a Quality Analyst with experience in collections to advise, monitor, and report on operations, meet targets, and analyze data to enhance support. Key Responsibilities: 1. Advising and monitoring collection executives 2. Data analysis for support tools 3. Call monitoring and system validation The position includes the following responsibilities: (Minimum 6 months of experience in collections required) Providing accurate guidance to collection executives. Daily follow-up with assigned executives. System validation. Monitoring live calls remotely or via recordings. Reporting relevant or unusual operations according to established guidelines. Attending and participating in training sessions. Meeting team-established targets. Analyzing relevant data to transform it into support tools. Providing reports and updates on work performed. Previous work experience (preferred): Quality Analyst in contact centers Calibrations Call monitoring We offer: Job stability. A positive work environment. Grocery vouchers up to $1,000. Productivity bonuses up to $1,500. Complete work tools. Direct contract with Secorse. Available shift: Afternoon shift from 1:00 PM to 9:00 PM, Monday to Friday, plus rotating Saturdays. -Requirements- Minimum education: Upper secondary education – General High School Diploma years of experience Age: between 22 and 45 years old Keywords: analyst, quality, qa