Job Summary: We are seeking a Programmer and Technical Support professional with experience in software development and customer service to join our team, combining strong technical skills with effective support. Key Highlights: 1. Software Development and Maintenance 2. Technical Support and Incident Resolution 3. CRM System Integration and Customization **Education:** We are looking for a **Programmer and Technical Support** professional with experience in software development and customer service to join our team at a leading solutions company. The ideal candidate will combine solid programming technical skills with the ability to deliver effective technical support to our customers and internal teams. **Main Responsibilities:** * **Software Development and Maintenance:** * Develop, implement, and maintain customized CRM and telephony solutions integrated with Vicidial. * Develop APIs, scripts, and tools to enhance functionality of existing systems. * Collaborate to design and implement new features and modules. * Conduct software testing and debugging to ensure code quality. **Technical Support:** * Provide technical support to customers and internal users on CRM system usage. * Resolve incidents related to configuration, integration, and operation of systems. * Perform diagnostics and resolve hardware, software, and network issues related to the platform. * Document support cases and solutions for future reference. **Integration and Customization:** * Configure and customize Vicidial instances according to customer requirements. * Integrate CRM systems with other tools and platforms (APIs, databases, etc.). * Ensure system compatibility and optimization across different environments. **Training and Documentation:** * Train customers and users on CRM platform usage. * Create technical manuals, user guides, and process documentation. **Collaboration and Continuous Improvement:** * Collaborate with other departments (sales, marketing, operations) to optimize processes. * Propose improvements to technical systems and processes to increase efficiency and customer satisfaction. **Requirements:** * Bachelor’s degree in Systems Engineering, Computer Science, or related field (preferred). **Experience:** * Minimum 2 years of experience in programming and technical support. * Experience using and configuring Vicidial or IP telephony systems. * Knowledge of CRM integration. **Technical Skills:** * Proficiency in programming languages such as PHP, Python, Java, or similar. * Knowledge of databases (MySQL, PostgreSQL). * Experience handling APIs and web services. * Knowledge of networks, servers, and telecommunications. **Soft Skills:** * Excellent verbal and written communication. * Ability to efficiently solve problems. * Customer orientation and teamwork. * Proactivity and ability to work under pressure. **We Offer:** * Competitive salary. * Professional growth opportunities. * Dynamic and collaborative work environment. Employment Type: Full-time Salary: $6,987.67 – $15,488.69 per month Benefits: * Salary increases * Flexible working hours Work Location: Remote/hybrid in 44610, Lomas Del Country, Jal.