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Call Center Analyst
Job Summary: DHL is seeking a Call Center Analyst to manage customer service, resolve delivery-related conflicts, coordinate with internal departments, and track suppliers. Key Highlights: 1. Customer service and resolution of delivery-related conflicts. 2. Delivery tracking and cross-departmental coordination. 3. GPS monitoring and supplier tracking. Call Center Analyst Apply Now About DHL: We are the world’s largest logistics leader, creating competitive advantage for our customers by delivering logistics solutions based on our globally standardized warehousing, transportation, and integrated services. **Our people are our greatest asset. We are certified as a Great Place to Work.** At DHL, you’ll find a culture that embraces diversity and collaboration; amplifies your strengths; and builds trust through our core values of **respect and results.** **A world powered by logistics. A company powered by our people.** **Location:**Cuautitlan Izcalli **Schedule:**Shift-based role * 6 a.m. to 2 p.m. * 2 p.m. to 10 p.m. * 10 p.m. to 6 a.m. Key Responsibilities: * Customer service and resolution of delivery-related conflicts. * Delivery tracking. * Liaising with various departments to ensure successful deliveries. * Resolution of delivery-related conflicts with customers. * Supplier tracking. * GPS monitoring. Who We Are Looking For: * Completed high school education. * Flexible availability for shift work. * Basic to intermediate Excel skills. * Minimum 6 months’ recent experience in transportation tracking and customer interaction. What We Offer: * Monthly gross salary: $14,000 * 10% food vouchers * 13% savings fund * Christmas bonus (aguinaldo) * Vacation days * Vacation premium * Life insurance * IMSS (Mexican Social Security Institute) coverage * Direct employment contract with DHL * Bi-weekly payroll **At DHL Mexico, you’ll find an environment that challenges you to maximize your skills and professional potential. Join our team and be part of a world powered by logistics and excellence in customer service!** JOB IDMX17350 COUNTRYMexico CITYCUAUTITLAN IZCALLI CATEGORYTransportation
C. Lázaro Cárdenas 66, San Francisco Tepojaco, 54745 Cuautitlán Izcalli, Méx., Mexico
$MXN 14,000/year
Boehringer Ingelheim
Laboratory Coordinator
The Position Coordinate laboratory personnel, ensuring follow-up, support, and review of analysts so that product, material, and raw material analyses—as well as associated necessary activities—are conducted on time and in accordance with the required schedule, and are executed, reported, and reviewed in compliance with Good Manufacturing Practices (GMP), Documentation, and Laboratory regulations and procedures. Duties and Responsibilities Appropriately employ and/or manage the human, material, and financial resources available to the Quality Control laboratory. Ensure that product, material, and raw material analyses are performed on time and correctly, in compliance with scheduling requirements, regulations, and internal procedures. Verify analytical results, ensure their compliance with regulatory requirements, and provide technical support to analysts for resolving physicochemical issues. Develop and update procedures, participate in audits, and ensure data integrity and compliance with Good Laboratory Practices (GLP) and documentation standards. Conduct investigations of Out-of-Specification (OOS), Out-of-Trend (OOT), and Out-of-Expectation (OOE) results, identifying root causes and implementing corrective and preventive actions (CAPA). Execute and track corrective and/or preventive actions arising from deviations, OOS and/or OOT results, laboratory events, audit observations, and change control activities. Actively participate in audits and status alignment meetings; meet departmental performance indicators; and lead staff training, including on-the-job training. Requirements: Mandatory Professionals holding bachelor’s degrees in Chemistry-Biology-related fields, such as Pharmaceutical Chemist-Biologist, Industrial Pharmaceutical Chemist, Chemist-Bacteriologist-Parasitologist, Pharmaceutical Engineer, Biology, or related disciplines. Minimum of 3 years’ experience in a physical, physicochemical, or chemical Quality Control laboratory, performing laboratory analysis, problem resolution, and leadership duties. Specialized laboratory service experience required. Intermediate to advanced level of English proficiency. Desirable Leadership experience. Source:Indeed
Mexico City
Boehringer Ingelheim
Warehouse Analyst
Full Job Description The Position Monitor warehouse operations in a timely manner to ensure service delivery to internal and external customers, fully complying with Safety, Hygiene, and Environmental Protection requirements, as well as Good Manufacturing Practices (GMP), as reflected in local and corporate guidelines and applicable national and international regulations. Duties and Responsibilities Properly utilize and/or manage the material and financial resources available to the Central Warehouse. Comply with and verify compliance with procedures related to Good Manufacturing Practices, Warehousing, Health, Safety, Hygiene, and Environmental Protection applicable to assigned activities. Attend training sessions related to responsibilities and duties, including Good Manufacturing Practices, Health, Safety, and Hygiene. Follow up on corrective and/or preventive actions arising from deviations, audit observations, and change control activities. Participate in the development and/or updating of procedures related to assigned activities. Support external and internal audits of the area. Support training and qualification of personnel. Ensure service delivery to internal and external customers through floor presence to proactively identify and correct risks affecting operational continuity. Ensure inventory reliability by monitoring processes and conducting investigations and corrections when necessary. Provide analytical and technical support to operators in problem resolution and follow-up on investigations generated during operations. Review the status of the Warehouse Monitor and types of warehouses in transit to ensure processes and transactions are completed correctly. Coordinate material supply between the Central Warehouse and external warehousing providers. Requirements: Mandatory Professionals holding a degree and professional license in one of the following fields: Industrial Engineering, Pharmaceutical Chemist-Biologist, Industrial Pharmaceutical Chemist, Chemical Engineering, Business Administration, or a closely related discipline. Minimum one year of experience in similar positions. Desirable Proficiency in SAP. Experience managing operational staff. Employment Type: Full-time, Indefinite-term Contract Salary: $23,970.00 – $28,200.00 per month Work Location: On-site employment Source: Indeed
Mexico City
$MXN 24,000-28,000/month
Indeed
Recruitment and Selection Coordinator
Position Summary: Global Gas is seeking a Recruitment and Selection Coordinator to lead the talent acquisition process and conduct interviews across multiple levels. Key Responsibilities: 1. Lead the Recruitment and Selection process using various channels. 2. Conduct selection interviews for middle management, managerial, and executive positions. 3. Coordinate psychometric assessments and manage testing platforms. Global Gas, a Mexican company with over 65 years in the market and a market leader, is passionate about serving our customers and providing them with the best experience in LP Gas supply. We are seeking: **RECRUITMENT AND SELECTION COORDINATOR** **Requirements:** * Bachelor’s degree in Psychology, Business Management, Administration, or related field. * 2 years of verifiable HR experience. * Proficiency in the Recruitment and Selection process (using all available channels for talent attraction). * Experience conducting selection interviews (middle management, managerial, executive). * Ability to coordinate psychometric assessments and manage testing platforms. * Experience tracking and managing key metrics (coverage, turnover, retention). * Valid driver’s license (standard category). * Willingness and availability to travel. * Dynamic and proactive individual with excellent communication skills. **WE OFFER:** * All statutory benefits plus additional ones. * Ongoing training. * Uniforms. * Monthly gas voucher. * Life insurance. * Travel allowances. * Work tools. * Career growth opportunities. Employment type: Full-time, indefinite-term contract. Salary: Starting at $16,000.00 per month. Benefits: * Option for an indefinite-term contract. * Life insurance. * Complimentary uniforms. Work location: On-site employment
Prol. 20 de Noviembre 14, Barrio de San Pedro, 60070 Uruapan, Mich., Mexico
$MXN 16,000/year
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