*This job posting originates from the Talenteca.com job board* ### **Job Opening at People Hackers in Cuauhtémoc, Mexico City** **Who Are We?** * Excellent work environment, flexibility, and genuine growth opportunities; we are market leaders in on-premises and cloud-based IP solutions, working closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy, and therefore, we are seeking an on-site Cisco Webex Unified Communications Technical Support Engineer or Collaboration Support Engineer. **Why Join Us?** We focus on people and their professional development, offering extensive training, an outstanding work environment, and support for work-life balance. With us, you will have the opportunity to: * Receive training across various technologies, especially in unified communications * Receive coaching and leadership development from project managers * Gain experience in client and service management **Our Offer** Financial stability and solidity, authentic professional development and growth, plus an excellent work environment, certifications, and internal mobility options. Our offer includes: * **Compensation**: MXN 18,000 net monthly; direct employment contract with statutory benefits, above standard. * **Working Hours**: Monday to Friday, rotating shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, or 11:00 AM–8:00 PM * **Work Location**: Tecnoparque, Azcapotzalco **What We’re Looking For** * Minimum 2 years’ experience in roles such as: on-site unified communications support, remote collaboration support, technical unified communications support, collaboration help desk, unified communications service desk, collaboration support engineer, Cisco Webex support (NOC engineer), Level 1 (L1) support, or L1 engineer. * 1–2 years’ experience providing support, troubleshooting, and resolving Level 1 incidents for videoconferencing solutions including Cisco Webex, Call Manager, Jabber, Spark, Cisco Room Kit Mini, Room Kit, and Room Kit Plus—on-premises or cloud-based—or Google Workspace / Google Meet. * 1–2 years’ experience managing user onboarding/offboarding, modifications, PBX administration, switchboard operation, installation and configuration of IP telephony, and Cisco software conferencing. * Perform daily checklists for meeting rooms or videoconferencing systems. Maintain documentation (e.g., Completed Work Reports, Resolved Tickets, Visit Log Management for Meeting Rooms, etc.). * Basic knowledge of network equipment, switching, routing, wireless technologies, and Cisco-branded collaboration solutions. * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex Jabber CUCM Cisco * Call Manager Spark Room Kit * VoIP PBX IP Telephony Networks * Video Conferencing CU UC * Router Switch Links Room *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6939b75030000040000d114c&source=indeed