CNC Systems Support Engineer or Integrated Support Engineer (CNC \& IT) Location: Reynosa / Mexicali Shift: Day shift (with future expansion to dual shifts) Reports to: Maintenance Department (with indirect/dotted lines to IT for collaboration) . Key Responsibilities * Act as first\-line support for CNC machinery issues, diagnosing and resolving faults. * Coordinate preventive maintenance and calibrations to ensure optimal performance. * Lead and support continuous improvement projects focused on uptime and efficiency. * Collaborate with IT to perform system integration, backup/restore, data logging, and remote diagnostics. * Coordinate with vendors for technical support, upgrades, escalations and resource optimization. * Work with operations to make internal setting adjustments and to resolve technical issues or escalate to higher Tier. * Document interventions, upgrades, and performance metrics. * Facilitate knowledge transfer and coordination between shifts. Qualifications * Associate or Bachelor's degree in Mechatronics, Industrial Engineering, or related field including IT. * 3\+ years of experience in CNC machinery support or maintenance engineering. * Understanding of CNC Machining Processes: Knowledge of Computer Numerical Control (CNC) Machining Processes. * Familiarity with Amada, Ehrt, Cincinnati, and Finn Power equipment preferred. * Willingness to learn vendor\-specific diagnostic tools and software platforms. * Strong troubleshooting skills across mechanical, electrical, and IT domains. * Excellent communication and collaboration skills across departments and shifts * Interpret Blueprints and Technical Drawings: Understand and interpret complex blueprints and technical drawings. * Maintain CMM Equipment: Regularly inspect, calibrate, and troubleshoot CMM equipment to ensure accurate measurements. * Conduct Quality Inspections and Tests: Perform inspections and tests on products to verify compliance with quality standards. * Experience with servo motor/control tuning of CNC drives (i.e. PI/PID controllers, low pass \& notch filters etc.) and Multi\-axis CNC setup \& calibration * Developed procedural documentation Preferred Skills \& Certifications * Experience with PLCs, CNC programming, and industrial networking. * Familiarity with CAD Software: Knowledge of Computer\-Aided Design (CAD) software is advantageous. * Attention to Detail and Problem\-Solving Skills: Strong attention to detail and the ability to solve complex problems. * Experience with Quality Control Procedures and Methodologies: Familiarity with quality control processes and best practices. * Certifications such as CMRT, CompTIA A\+, CompTIA N\+, or vendor\-specific credentials (e.g., FANUC, Siemens). * Familiarity with CMMS systems and digital maintenance platforms. * Knowledge of computer networks and troubleshooting techniques. * Preferred, associate technical discipline (Computer Engineering, Computer Science, Information Technology or related field ofstudy), or two (2\) years of hands\-on experience in a client (PC) technologies and support services role. Physical Job Requirements: * Regularly required to stand and reach the duration of shift, 4\-6 hours. * Occasionally required to walk, sit, stoop, kneel, crouch, or bend. * Frequently required to perform repetitive or short\-cycles work. * Regularly lift, push, or pull up to 10 pounds and occasionally up to 50 pounds. * Understands and observes all necessary safety procedures: safety glasses, shoes, ear protection, machine interlocks, lifting guidelines, etc. as designated in specific work area assigned. * Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work.