Do you have experience providing on-site technical support and administrative tasks in IT? This opportunity is for you! Join a high-performance team where you can apply your knowledge as an Administrative Analyst with IT experience. You will be responsible for controlling and managing IT equipment inventories, performing corrective and preventive maintenance, configuring equipment, and tracking requests and incidents. Experience icorp! Base Salary + Statutory Benefits + Bonuses **Location:** San Antonio de la Punta neighborhood, Querétaro, Qro. **Schedule:** Monday to Friday, 8:00 AM to 6:00 PM; fixed shift. **Work Mode:** On-site **Requirements:** * Bachelor’s degree or Engineering in Systems or related field. (Candidates completing studies or graduates) * Minimum 1 year of experience providing technical support to users * Administrative experience * Experience with the ITIL methodology * Experience using Help Desk software and generating reports * Experience continuously tracking administrative activities, reporting, and billing * Experience handling user inquiries. ADVANCED ENGLISH (English assessment will be conducted). **Key Responsibilities and Activities:** * Ensure compliance with established procedures. * Monitor and evaluate adherence to SLAs and KPIs. * Identify opportunities for improvement in established processes. * Data collection. * Prepare data for analysis and presentation. * Present monthly results. * Conduct audits **Benefits:** * Base salary * Monthly bonuses * Quarterly bonus * Enhanced benefits Join us! You are the attitude that innovates. You are the icorp attitude.