Summary: The Remote Clinical Support Services Specialist oversees back-office processes, focusing on vaccine management and medical assistant workflows, ensuring quality and adherence to healthcare regulations. Highlights: 1. Oversee back-office processes for vaccine management and MA workflows 2. Collaborate to enhance back-office processes and improve clinic operations 3. Provide training and guidance on clinical service support procedures We’re looking for candidates with a **Bachelor’s degree in a health/scientific or related field**, strong **English and Spanish proficiency**. Ideal candidates are detail‑oriented, analytical, skilled in Excel, and comfortable supporting back‑office clinical workflows in a remote setting. Must reside in **Monterrey, N.L.** **PRIMARY FUNCTION** The Remote Clinical Support Services Specialist is responsible for overseeing back\-office processes, with a focus on State and Private Vaccine Management and Medical Assistant workflows by monitoring and maintaining quality standards. This role requires meticulous attention to detail to maintain a high standard of patient care while adhering to healthcare regulations and standards. **ESSENTIAL DUTIES AND RESPONSIBILITIES** This list may not include all of the duties that may be assigned. * Report to the Clinical Support Services Regional Supervisor any findings and carry out any tasks assigned. * Support the Regional Supervisor and Practice Managers acting as a liaison to foster strong communication channels. * Collaborate with Practice Managers and Lead MAs to enhance back\-office processes including but not limited to vaccine management, vaccine and medication administration, vital signs, progress note documentation, standing orders, MA Procedures, and equipment usage to ensure compliance and safety. * Generate and review monthly data reports specific to vaccine management and back\-office workflows, providing actionable feedback to improve clinic operations. * Investigate and resolve discrepancies within eClinicalWorks (eCW) and VFC program in a timely manner. * Address and resolve issues related to: Vaccine Ordering System, Immunization Registry, Temperature monitoring devices of vaccines, Vaccine Excursions, Unit malfunctions. * Create and provide training, guidance, and education materials to Practice Managers and Lead MAs. * Any special project deemed by your supervisor. * Stay informed about vaccine updates, recalls and recommendations​ and inform the Regional Supervisor. * Effectively communicate issues and collaborate with Practice Managers, Team Leads, Regional Practice Administrators and other departmental leads regarding resolutions * Provide administrative support to clinical staff, including data entry, filing, and record\-keeping. * Participate in regular team meetings to discuss operational issues and identify areas for improvement. * Foster a positive and collaborative work environment. * Provide training to new staff members on clinical service support procedures and best practices. **QUALIFICATIONS** * Bachelor’s degree in a scientific or related field (bachelor’s in medicine preferred). **KNOWLEDGE, SKILLS AND ABILITIES** * Strong analytical skills with the ability to identify and report on trends and patterns in Vaccine Management data. * Advanced in excel * Excellent problem\-solving skills and the ability to resolve complex issues efficiently. * Effective communication skills and the ability to work collaboratively with cross\-functional teams. * Keen attention to detail with a commitment to high data quality standards. * Bilingual (Spanish \& English). * Customer service oriented. **TYPICAL WORKING CONDITIONS** * Regular virtual meetings with team members and management. * Hybrid job \- Can be requested to work from the Business Office when necessary. * Must be able to work independently with minimal supervision. * Must live in Monterrey, N.L. (Monterrey Metropolitan Area) **OTHER PHYSICAL REQUIREMENTS** * Vision * Sense of sound * Sense of touch * Work may require sitting for long periods of time * Manual dexterity sufficient to operate a keyboard * Long periods of time in front of a computer screen Job Type: Full\-time Pay: $23,000\.00 \- $27,000\.00 per month Application Question(s): * ¿Cuál es tu nivel de inglés? * ¿Cuál es tu nivel de Excel? Work Location: Hybrid remote in San Pedro Garza García, N. L.