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Helpdesk Supervisor

About Us Spellman High Voltage Electronics Corporation, a family owned business for over 75 years, takes pride in powering progress in health, security and quality of life. We are key partners with the world’s leading medical devices, semiconductor, scientific analytics and industrial systems manufacturers. When they want to push the limits of what’s possible with high voltage applications, they turn to us to make it happen. While Spellman is not a household name, our products are used to make and often power many of the most advanced technologies that make modern life possible. With design and manufacturing sites in North America, Europe and Asia, we have become the preferred provider of high voltage power solutions for OEMs pushing the boundaries of technology around the world by designing and producing the products they need to power progress. Position Purpose: Respond to end-user phone calls for work orders and follow up on them by capturing them. Develop and execute a strategic plan to provide support and continuously improve knowledge, skills and the learning environment within a mid-sized, high-mix multinational engineering and manufacturing organization. Key Responsibilities:* Capture work orders by providing users with helpdesk service to address their issues via phone or email, and then route these requests to department technicians and provide solutions. * Handle work orders of certain urgency through remote connections or by phone (orders that are easy to resolve). * Keep inventory information updated by immediately recording information about equipment arriving at the department. * Assist department systems technicians with assigned tasks. * Generate telephone reports based on call evaluator data and distribute them to managers of each department. * Develop small programs based on department needs. * Follow up on legal requirements listed in the FMI-122 Compliance Checklist. Legal Requirements Compliance Checklist. * Comply with Health, Safety and Environmental Policy by following procedures and work instructions applicable to their activities to participate in established Objectives and Goals Competencies and Skills:* Bachelor's degree in Information Technology. * Bilingual English/Spanish * +5 years of experience in related position or field. * Ability to lead teams, teamwork, organize. We at Spellman High Voltage Electronics Corporation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. To request accommodation related to disabilities, please email us at careers@spellmanhv.com, or call +1 (631) 630-3000*Note to Recruiters and Placement Agencies: Spellman High Voltage Electronics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Spellman High Voltage Electronics employee. Spellman High Voltage Electronics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Spellman High Voltage Electronics and will be processed accordingly.*

Matamoros 129, Zona Centro, 87300 Heroica Matamoros, Tamps., Mexico

Negotiable Salary