Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization and ensuring a quality experience, in compliance with established processes and policies. Key Highlights: 1. Advise customers in AT&T stores to optimize services. 2. Ensure the best service and sales experience. 3. Establish a friendly and service-oriented relationship with customers. **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Tamaulipas Location Type: Matamoros III Store Offices **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service levels, thereby providing alternatives for problem resolution. Implement quality standards established by Management and ensure the best service and sales experience. Accurately and completely route customer visits through the company's systems to enhance satisfaction. Carry out specialized activities within goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Desired Education: Incomplete degree in Communication Sciences, Administration or related fields; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.