Job Summary: We are seeking a passionate User Technical Support professional who enjoys solving problems and helping others with technology to join our dynamic team. Key Highlights: 1. Solving problems and helping others with technology 2. Being part of a dynamic, growing operation 3. Stability and growth opportunities We Are Looking for User Technical Support Professionals! Are you passionate about solving problems and helping others with technology? Join our team and become part of a dynamic, growing operation! **Location:** Saltillo Industrial Park **Schedule:** Monday to Friday, 6:00 a.m. to 3:30 p.m. **Salary:** $16,000 to $19,000 monthly \+ performance bonus of up to $3,000 What You Will Do:* Provide on-site technical support to users (hardware, software, and networks). * Diagnose and resolve incidents promptly, meeting SLAs. * Install, configure, and maintain computers and printers. * Perform preventive maintenance (cleaning, updates, backups). * Coordinate spare parts, vendors, and technical visits as needed. Train and guide users on the proper use of technological tools. * **Requirements** * Experience in technical support (Level 1 / 2\). * English proficiency at minimum A3 level (understanding manuals and basic conversation). * Focus on problem-solving and customer service. * Organization, follow-up, and sense of urgency. * Knowledge of hardware, software, networks, and diagnostic tools. **Benefits** * Excellent work environment * Performance bonus * Stability and growth opportunities **If you love technology and want to develop your career in technical support, this opportunity is for you. Apply now!**