We are seeking a skilled and proactive **Senior Technical Support Engineer** to join our dynamic IT team. This role requires a problem\-solving mindset and technical expertise to ensure smooth operations across our IT infrastructure. You will play a key role in diagnosing issues, implementing scalable solutions, and driving automation to support organizational growth. **Responsibilities** * Build strong relationships with cross\-functional teams to understand IT needs and business processes * Resolve network, software, and hardware issues to minimize operational disruptions * Address complex technical challenges effectively, ensuring system reliability and uptime * Identify IT solutions to enhance overall operational productivity * Collaborate with stakeholders to deploy scalable and effective IT infrastructure **Requirements** * Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent work experience * At least 3 years of experience in System Engineering or a related role * Proficiency in Google Workspace administration within enterprise environments * Expertise in deploying Google Workspace security controls, including Context\-Aware Access (CAA), SPF, DKIM, DMARC, and Data Loss Prevention (DLP) configurations * Background in managing Google Workspace Advanced Device Management for platforms like ChromeOS, Android, and iOS * Skills in automation using Google Workspace APIs and Google Apps Manager (GAM) for scripting and integrations * Familiarity with device management for Windows, macOS, and ChromeOS with tools like Kandji and Intune * Proficiency in enterprise identity management solutions such as Okta, Entra ID (Azure AD), and Google Workspace * Capability to manage Google Meet hardware and deploy unified communication solutions * Background in scripting languages such as Python and PowerShell for automation and integrations * Strong communication skills to explain complex technical topics to diverse audiences **Nice to have** * Knowledge of Data Loss Prevention (DLP) tools and best practices * Understanding of enterprise identity management platforms like Okta * Expertise in advanced automation scripting to extend IT functionality **We offer** * Career plan and real growth opportunities * Unlimited access to LinkedIn learning solutions * Constant training, mentoring, online corporate courses, eLearning and more * English classes with a certified teacher * Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more) * Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more) * Flexible work schedule and dress code * Collaborate in a multicultural environment and share best practices from around the globe * Hired directly by EPAM \& 100% under payroll * Law benefits (IMSS, INFONAVIT, 25% vacation bonus) * Major medical expenses insurance: Life, Major medical expenses with dental \& visual coverage (for the employee and direct family members) * 13 % employee savings fund, capped to the law limit * Grocery coupons * 30 days December bonus * Employee Stock Purchase Plan * 12 vacations days * Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th \& 31st) * Monthly non\-taxable amount for the electricity and internet bills EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. *By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.*