Technical Support Engineer for Industrial Large-Format Printers

Description

Job Summary: Provides bilingual telephone technical support for industrial printing machines, resolving hardware and software issues, with specialized training. Key Highlights: 1. Bilingual telephone technical support for customers in the US and Canada 2. Specialized training in printing hardware and software 3. Collaborative and dynamic work environment **Job Requirements:** **Minimum Education:** Technician degree in information technologies, computer science, computing, or related field. Previous experience in technical support and telephone assistance. Advanced English skills; interaction is with customers from the US and Canada. Knowledge of technical support, customer service, printers, and multifunctional devices. **Job Responsibilities:** Provide telephone technical support in English for industrial printing machines from well-known brands. Resolve technical issues: 70% hardware and 30% software; specialized training is provided. Handle user requests and inquiries. Maintain records of reported incidents. Work schedule: Monday to Friday, 8-hour shifts plus 1-hour lunch break, plus two 15-minute breaks. SATURDAY AND SUNDAY OFF Work location: NEAR PARQUE DE LOS VENADOS METRO STATION ON THE GOLD LINE We Offer: Gross monthly salary of $20,000\. Statutory benefits. Immediate hiring. Opportunities for training and professional development. Collaborative and dynamic work environment. Employment Type: Indefinite-term position Salary: $15,000\.00 \- $20,000\.00 per month Work Location: On-site employment