**REQUIREMENTS:** Completed high school diploma or incomplete bachelor's degree Minimum 2 years of experience in telephone-based customer service Excellent customer service skills Strong written and oral communication skills Ability to manage and follow up on customer interactions **Mandatory: Availability for shift work (morning, afternoon, night shifts and on-call duty)** **WE OFFER:** Training (courses) Monthly quality bonus Benefits exceeding legal requirements Position type: Full-time Salary: $11,000.00 - $12,000.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Life insurance * Gym membership * Grocery vouchers Education: * Completed high school diploma (Desirable) Experience: * Call center: 2 years (Desirable) Work location: On-site employment