AICM Import Agent

Description

Position Summary: Coordinate and timely notify customs authorities of imported goods, manage related documentation, and deliver exceptional customer service within a high-quality logistics environment. Key Responsibilities: 1. Ensure the smooth flow of imports and coordinate with airlines and warehouses. 2. Manage import documentation and cargo customs clearance. 3. Collaborate with the logistics team of the Lufthansa Group. Ready to become a key player in the import process? Join our team and ensure all imported goods are timely notified to customs, coordinating with airlines and warehouses while delivering exceptional customer service. Apply now and keep operations running seamlessly! **Who Are We?** LCSLM is a subsidiary of the Lufthansa Group, globally recognized for its high quality standards and excellence in the logistics sector. Our operations span multiple strategic locations across Mexico, including AICM, AIFA, and Monterrey, from where we manage and control specialized bonded warehouses focused on storage and distribution of goods for domestic and international clients. We operate in transportation, logistics, supply chain, and warehousing, delivering integrated solutions backed by one of the world’s most trusted airlines. Our commitment to efficiency, safety, and continuous improvement drives our growth. ***Find us on LinkedIn as: Lufthansa Cargo Servicios Logísticos de Mexico*** The **AICM Import Agent** will be responsible for: * Providing requested information to customers within the scope and responsibilities of the department. * Entering MAWB and HAWB information into the warehouse system and confirming arrival and POD in airline customer systems. * Managing and delivering relevant documents to customers for pre-clearance or customs release. * Validating the customs entry form via the customs portal. * Reviewing, printing, organizing, and stamping process-related documents for reconciliation, as well as flight-received documents for customer delivery. * Verifying that information in the airline system matches the manifested data. * Providing authorities with required documents for import cargo entry. * Issuing appropriate notifications for transit shipments. * Applying CCAs as required. * Managing refrigerated containers in airline ULD systems. * Tracking holds (pre-release) and official notices issued by competent authorities. * Contacting customers in case of cargo or document irregularities. * Ensuring compliance with Pharma storage requirements. * Understanding, supporting, and complying with the Integrated Management System’s policy, objectives, and goals. * Understanding, supporting, and complying with the Code of Ethics and Conduct to prevent any bribery-related behavior. * Identifying hazards and risks related to supply chain security, occupational health and safety in their area. * Implementing corrective and preventive actions to avoid non-conformities related to products, services delivered by the department, or the IMS. * Applying good documentation practices for all records generated to fulfill their process, as well as good warehousing and distribution practices. * Implementing security measures and instructions for custody, handling, and storage of foreign trade cargo to ensure operational security and chain of custody. * Pursuing continuous improvement within the area and/or department. ***\* Perform other duties as assigned or requested*** To succeed in this role, we value a combination of the following qualifications: * High school diploma or equivalent. * Knowledge of customs procedures and regulations. * Proficiency in Microsoft Office 365. * Flexible working hours. * English language proficiency. * Experience using airline systems. * Experience using warehouse management systems. * Customer service orientation. * Knowledge of customs procedures and regulations. * Team collaboration. * Proactivity. * Sense of urgency. * Quick learning ability. * Adaptability. * Tolerance. * Accountability. * Availability. * Results orientation. * Teamwork. ***\* Please attach your CV*** Employment Type: Full-time Salary: $10,500.00 \- $10,501.00 per month Benefits: * Medical expense insurance. * Major medical expense insurance. * Life insurance. * Grocery vouchers. Work Location: On-site