Job Summary: We are seeking a Junior Production Support Engineer with experience in service management tools and data security for a dynamic environment. Key Highlights: 1. Experience with ServiceNow, Jira, and SDLC 2. Knowledge of sensitive data security 3. Opportunity for growth in production support Junior Production Support Technical skills with at least 1 year of experience in: ServiceNow Jira SDLC Identity and access management Sensitive data security English (technical comprehension) Work Mode: Hybrid (at least 1 day per week) Working Hours: Typically 9 AM to 7 PM (due to the nature of this role, participation during nighttime hours and/or weekends may be required) Location: Álvaro Obregón, CDMX. -Requirements- Minimum Education: Higher education – Bachelor’s degree 1 year of experience Keywords: support, apoyo, soporte, production, produce, fabricacion, manufactoring, elaboracion, making, manufactura, produccion