Summary: Seeking a proactive and customer-focused individual to provide product and technical support, conduct training, troubleshoot equipment, and foster strong customer relationships. Highlights: 1. Provide product and technical support to customers 2. Conduct technical presentations and training 3. Troubleshoot and repair equipment 1\. Being together with our GM to visit customers to provide product and technical support, and follow up for any actions raised in the meeting 2\. Proactively learn product /technology from headquarter, understand end customer's requirement, and can work out comparison and know how to approach customers for value added 3\. Participate in Exhibition and conduct a technical presentation to customer/ distributors 4\. Participate in a technical evaluation, can use data to provide data convinced report, good skills on PPT presentation 5\. Conduct training to distributors and end customers 6\. Provide consultation services to customers/distributors on any AOI programming by TeamViewer remote or at customer site 7\. Troubleshoot and repair equipment, applying own knowledge and experience to resolve problems 8\. Write detailed reports of problems encountered, tests performed, and work done 9\. Listen, understand and convey customer requirements and implement any necessary corrective actions 10\. Feedback and work with internal team on quality and design related issue 11\. Follow up on the AR closure to resolve customer system problems 12\. Improve on customer support’s plan and build good customer relationship 13\. Ensure customer 100% satisfaction Job Type: Full\-time Pay: $60,000\.00 \- $70,000\.00 per month Work Location: In person