Commercial City: JALISCO Publication Date: Oct 14, 2025 Schedule: 10 am \- 7 pm and Saturdays from 10 am \- 3 pm Description: **CUSTOMER SOLUTIONS ASSISTANT** **Position Objective** Timely handling of Assigned Service Reports by daily reviewing each Service Report to address customer requests using management tools to provide a satisfactory response to the request made. **Job Functions or Activities.** Report on services entering Shipment Control by daily reviewing shipment scans, supported by visit and control label information, through the shipment management system CRM\-SOLUCIONA, to evaluate and manage customer attention, service, and support. Providing feedback to operations regarding process deviations. Execute timely calls to customers for shipments entered into Shipment Control by following the daily coordination process of shipments and calling customers, to evaluate and manage customer attention, service, and support. Providing feedback to operations regarding process deviations. Generate reports for shipments requiring them, by monitoring incidents related to shipments according to the operational cycle process, to notify and coordinate shipments promptly. Requirements * Minimum Education: High School / Technical Degree. * Work Experience: More than 6 months. * Knowledge of Basic Office software. * Indicator tracking. What we offer you * A competitive salary * A variable compensation scheme * Superior legal benefits. * A career development plan within the company