Job Summary: We are seeking a proactive and responsible professional to provide technical support to users, maintain equipment, and assist with system-related tasks. Key Highlights: 1. Comprehensive hardware and software technical support for users. 2. Proficiency in Microsoft Office 365 suite and networking knowledge. 3. Opportunity for growth within a team-oriented work environment. **Technical Skills** * User technical support (hardware and software) * Basic networking knowledge (IP, cabling, Wi\-Fi) * Installation and maintenance of computers and printers * Basic administration of data backups and recovery * Proficiency in Microsoft Office 365 suite (Word, Excel, Outlook, Teams) * Basic Active Directory knowledge (user creation, password management) * Configuration of email accounts on mobile devices and Outlook * Basic antivirus and device protection knowledge * Ability to document incidents and solutions **General Job Responsibilities** * Respond to and follow up on support tickets * Maintain updated inventory of equipment * Perform periodic backups of critical information * Assist with network and peripheral configurations * Provide support for virtual meetings or videoconferencing setups * Conduct preventive maintenance on equipment * Assist the Systems Department with administrative or control tasks * Preferred: installation of video surveillance cameras **Preferred Qualifications** * 1 year of experience in technical support (preferred) * Basic knowledge of Windows (10/11\) and Android * Preferred knowledge of SharePoint, Teams, and Outlook Web **Personal and Behavioral Competencies** * Proactivity and sense of urgency * Initiative to resolve technical issues * Professional user interaction and teamwork * Responsibility and organization in task execution * Ability to document procedures or incidents Employment Type: Full-time Salary: $14,000\.00 \- $16,000\.00 per month Education: * Incomplete or ongoing Bachelor's degree (preferred) Experience: * Technical support: 1 year (preferred) Work Location: On-site employment