CUSTOMER SOLUTIONS SUPERVISOR

Description

Position Summary: We are seeking a Customer Solutions Supervisor with leadership experience to manage the Customer Service Team (CST), resolve issues, and ensure customer satisfaction through efficient management. Key Highlights: 1. Leadership and promotion of teamwork 2. Team management and supervision to optimize operations 3. Development and analysis of KPIs to improve performance Commercial City: JALISCO Publication Date: Apr 20, 2026 Schedule: 9 AM to 6 PM, Saturdays 9 AM to 2 PM Description: We are looking for a Customer Solutions Supervisor with exceptional Excel skills for departmental performance measurement. This role is ideal for someone with leadership experience who fosters teamwork. The position combines operational and administrative tasks, ensuring customer satisfaction through efficient and proactive management. **Responsibilities:** * Supervise and manage the Customer Service Assistants team, ensuring a collaborative and efficient work environment. * Proactively identify and resolve issues, ensuring operational continuity. * Prepare for and attend internal audits, ensuring compliance with standards and regulations. * Deliver high-quality customer service by addressing inquiries and managing incidents. * Monitor and follow up on team activities to ensure goal achievement. * Implement and supervise operational processes to enhance departmental efficiency and effectiveness. * Prepare and follow up on departmental performance and activity reports. * Define, monitor, and analyze key performance indicators (KPIs) to evaluate and improve team performance. * Use measurement tools to create dashboards and conduct data analysis. Requirements: * Education: Completed degree in Administration, Logistics, or related fields. * Technical Skills: * Advanced Excel proficiency * Proficiency in computer equipment and corporate email. * Familiarity with Microsoft Office suite. * Experience in indicator tracking. Skills: * Proactivity and problem-solving ability. * Minimum 6 months of customer service experience. * Leadership skills and ability to foster teamwork.