Host

Description

Job Summary: We are seeking a Host/Concierge with one year of experience in premium customer service to manage the \ Key Highlights: 1. Manage the "vibe" and ensure a premium customer experience. 2. First and last point of contact with the customer. 3. Growth opportunities and a dynamic work environment. Host / Concierge (Vibe Manager) Schedule: 8 AM \- 2 PM Role Summary Your primary objective is to serve as the first and last point of contact with the customer, ensuring a seamless transition from the street to the table. You are responsible for "curating" the atmosphere and ensuring our premium brand promise is fulfilled in every interaction. 1\. Hospitality and "Vibe" Responsibilities (Your Differentiator) \- Welcome Protocol: Greet each customer within the first 10 seconds, briefly explaining the FIRST STOP concept if it is their first visit. \- In-Store Experience: Monitor and adjust music, lighting, and temperature according to foot traffic and time of day. \- Client Recognition: Identify regular customers, remember their names and preferences. \- (Recognition): Identify regular customers, remember their names and preferences to personalize their visit. \- Wait Management: During peak hours, proactively manage the waitlist (e.g., offering water or the digital menu) to make waiting feel shorter. \- Environmental Adjustments: Monitor and adjust ambient elements such as air conditioning or curtain positioning based on sun location to ensure total customer comfort. 2\. Visual Standard Guardian (Order & Cleanliness) \- Inspection Rounds: Conduct frequent walkthroughs to ensure tables are clean, chairs are aligned, and restrooms are in perfect condition. \- Floor Maintenance: Immediately detect and remove any trash or dirt in customer areas. \- Preventive Clearing: Collect empty plates and glasses from tables to maintain a tidy and aesthetically pleasing environment, reinforcing the perception of premium service. \- Quality Filter: You have the authority to halt a dish that does not appear perfect before it reaches the table. You are the final quality checkpoint. 3\. Operational Responsibilities \- Order Taking and Upselling: Perform suggestive selling (e.g., recommending the specialty coffee bean of the month) and deliver food to tables. \- Strategic Seating Assignment: Maximize incoming flow so the venue feels vibrant but never "overcrowded". Success Metrics (KPIs) Your performance will be measured by: \- Wait Times: Average minutes from customer arrival until first service interaction. \- Service Mentions: Number of positive Google/Social Media reviews specifically mentioning your service. \- Upselling Conversion: Percentage of tickets including an additional item suggested by you. Requirements and Desired Profile Education: Completed high school or currently pursuing/enrolled in a bachelor’s degree (Hospitality, PR, or related fields). Experience: Minimum 1 year in premium customer service or hospitality roles. Skills: Assertive communication, natural elegance, ability to work under pressure, and a keen eye for detail. What We Offer Competitive base salary \+ tip structure. Premium and dynamic work environment. Growth opportunities within the brand. Position Type: Part-time Salary: $7,000\.00 \- $8,000\.00 per month Benefits: * Discounts and preferential pricing * Complimentary uniforms Work Location: On-site employment