Job Summary: We are seeking a Technical Support Coordinator to ensure continuous operation, service quality, and on-site technical support decision-making. Key Highlights: 1. Coordination of technical support teams and customer service 2. Advanced proficiency in database administration (SQL, MySQL) 3. Leadership and strategies for IT team management At Nuxiba LATAM, we are looking for a **Technical Support Coordinator** with experience in applications, especially in SQL and systems administration. **Objective:** Ensure continuous operation, service quality, and on-site technical support decision-making (Inplant), guaranteeing compliance with SLAs with the client, proper incident management, and coordination of the support engineering team. **Profile:** * Degree in Computer Systems Engineering, Telecommunications, Computer Science, or related field (completed). * **1–2 years’ experience coordinating technical support teams and customer service operations in Contact Center environments** * Experience in administration and configuration of servers running Windows Server or Linux operating systems * Knowledge of virtualization platforms (VMware, VirtualBox, Hyper-V). * Advanced expertise in database management (SQL, MySQL). * Knowledge and experience in networking (NAT, POLICIES, PORTS) and VoIP telephony. * Assertive communication skills and strong analytical ability. * Excellent leadership and effective strategies for managing an IT team. **Responsibilities:** * Implement preventive and corrective actions to improve service continuity * Monitor team SLA and KPI compliance, identifying negative trends and executing preventive or corrective actions * Coordinate and supervise the Inplant team’s daily operational activities, ensuring SLA compliance, service quality, and achievement of established objectives. * Serve as the primary operational point of contact with the client, directly channeling strategic needs to the Project Manager * Coordinate and ensure proper execution of on-site visits and operational activities agreed upon with the client * **Availability to travel within León to various branches (Hilario Medina, San Bosco) as required.** * Manage and track critical incidents with Development, SE, and Product teams * Ensure timely follow-up on the team’s Training Plan, supporting continuous development of technical competencies. **We Offer:** * Monday to Friday, 9 AM to 6 PM * Hybrid work arrangement (must reside in León) * Benefits exceeding statutory requirements * Grocery vouchers * Primary work location: Hilario Medina, León If you are interested and believe you meet all requirements, please send us your CV through this channel. Employment type: Indefinite-term position Salary: $25,000.00 – $30,000.00 per month Benefits: * Grocery vouchers Work location: On-site employment