CKA Manager

Description

Company Overview: DiDi is the world's largest mobility technology platform. With over 10 years in the market, we are the leading company in app-based intelligent transportation, food delivery, and payment services—making life better and easier for people every day. When you join DiDi, you become part of an open, inclusive, and diverse global community of more than 12,000 employees worldwide. From day one, you’ll experience a rich, collaborative global culture where your responsibilities will directly impact the company’s strategy and growth. Team Overview: We are looking for a **CKA Manager \- Farmer** to lead a commercial team for the City Key Accounts (CKA) and also develop strong relationships with key clients within the food and beverage industry. Role Responsibilities: * Lead a team of Business Developers to deliver exceptional performance results and customer service above expectations; * Responsible for the growth and engagement of our CKA Restaurants, building and sharing deep insights and understanding of our food operations. Train, coach, motivate and lead a team of CKA Specialists to deliver exceptional performance results and customer service above expectations. * Enabling the team to achieve the highest standards in terms of execution. Utilize data to understand Restaurant’s behaviors and identify areas for improvement as we grow our business. * Developing/Maintaining great business relationships with our top customers. * Co\-developing commercial propositions for the different types of customers, based on deep business knowledge. * Understanding restaurants and consumers to get insights and transform them into actionable plans. * Ensuring the execution of the commercial plans. Role Qualifications: * Bachelor’s degree in Business Administration, Industrial Engineering or related. * 5\+ years of experience in business development, field sales leadership, or commercial operations, ideally in tech, consumer goods, retail or delivery; * Proven track record managing large, field\-based sales teams results and performance driven; (2\+ years of experience required) * Strategic and Data\-Driven thinking and experience with CRM platforms (Salesforce, or similar) and advanced Excel / Google Sheets; * Able to bring solutions to complex problems. * Results oriented and always operate with a sense of urgency. * Ability to adapt fast and manage ambiguity. * Excellent leadership, coaching, and performance management skills; * High autonomy, passion for building scalable commercial operations. * Must be fluent in both Spanish and English. * Solid verbal and written communication skills. EEO Statement: * We create value for our customers: we strive to always deliver valuable experiences for our users in everything we do. Our focus is always on innovating new experiences that are safe, enjoyable, and efficient. * We rely on data: we firmly believe in making informed decisions, which is why we rely on data. We can strategically navigate the business landscape more effectively by analyzing valuable metrics. * We believe in win-win collaboration: success is a team sport. When we work to help our partners and * colleagues succeed, we succeed too. While caring for everyone’s best interests, we communicate openly and execute with excellence in everything we do. * We believe in integrity: integrity is at the core of our business. We are people who always want to do the right thing. Our intentions are sincere, we say what we think, and we listen to each other. * We always strive to do better. That means stepping beyond our comfort zones, learning from our mistakes, and helping each other grow. * We believe in diversity and inclusion: diversity is one of our greatest strengths. Our differences are what make us unique. We respect each other and believe in equal opportunity for all. **We are committed to building diverse and inclusive teams** At DiDi, we believe our differences are our greatest strength. That is why we are committed to creating and promoting equal opportunities for all employees. Employment and development decisions at DiDi are always based on the requirements of the position and the candidate’s skills. We do not discriminate against any employee or applicant on the basis of race, age, sex, gender, sexual orientation, nationality, marital status, pregnancy, religion, or any other status protected by applicable laws in the jurisdictions where we operate. We are committed to building diverse and inclusive teams, as well as a workplace free from discrimination—this is how we create better products and services, make better decisions, and serve the community of which we are a part. ***I confirm that before submitting my application, I have read and accepted the Candidate Privacy Notice available at*** ***https://careers.didiglobal.com/terms***