Branch Operations Manager

Description

Job Objective Oversee and supervise the overall branch operation, ensuring achievement of commercial, financial, and operational targets, as well as delivering excellent customer service and appropriately managing assigned personnel and resources. Key Responsibilities * Supervise daily branch operations. * Achieve and ensure attainment of sales and profitability targets. * Manage and develop the workforce. * Guarantee high standards of service and customer care. * Monitor inventory, cash handling, and branch assets. * Prepare operational and financial reports. * Implement business strategies and promotional initiatives. * Ensure compliance with internal policies, regulations, and procedures. * Resolve operational incidents and customer service issues. * Coordinate staff schedules, vacations, and performance evaluations. * Monitor key performance indicators (KPIs). * Maintain the branch’s appropriate image and functionality. Candidate Profile Education * Bachelor’s degree in Business Administration, Business Management, Marketing, or a related field. Experience * 3–5 years in similar positions. * Experience managing personnel. * Experience in sales, operations, and customer service. * Retail, banking, finance, food, or service industry experience preferred (depending on business sector). Required Knowledge * Branch administration. * Sales and productivity metrics. * Inventory and cash management. * Leadership and team management. * Customer service and conflict resolution. * Microsoft Office suite and administrative systems. * Sales and negotiation techniques. Competencies * Leadership * Effective communication * Results orientation * Decision-making * Planning and organization * Working under pressure * Customer service * Problem solving * Emotional intelligence Offered: $50,000 net monthly Working hours: Monday to Friday, 9 AM to 6 PM Statutory benefits Col. Ciudad Granja, Gdl Salary: Up to $50,000.00 per month Work location: On-site employment