Customer Solutions Assistant

Description

Commercial City: JALISCO Publication date: May 22, 2026 Schedule: 7 a.m. to 4 p.m., Saturday from 7 a.m. to 12 p.m. Description: **Customer Solutions Assistant** **Position Objective** Timely and proper handling of assigned Service Reports, through daily review of each Service Report to address customer requirements using management tools, thereby providing a satisfactory response to the request made. **Job Functions or Activities.** Report on services entering Shipment Control by conducting daily scans of shipments, supported by information from visit and control labels, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and attention. Provide operational feedback regarding process deviations. Execute customer calls for shipments entered into Shipment Control in a timely and proper manner, through the daily coordination process for shipments and customer calls, to evaluate and manage customer service, support, and attention. Provide operational feedback regarding process deviations. Generate reports for shipments requiring them, by tracking incidents related to shipments according to the operational cycle process, to promptly notify and coordinate shipments. Requirements * Minimum education: High school diploma / Technical degree. * Work experience: More than 6 months. * Proficiency in basic Microsoft Office applications. * Indicator monitoring. What we offer you * Competitive salary * Variable compensation scheme * Benefits exceeding statutory requirements. * A career development plan within the company