Job Summary: We are seeking an NOC Engineer with experience in Level 1 network monitoring and support, skilled across diverse platforms and equipment, with a strong focus on customer service. Key Highlights: 1. Access to certifications and courses from leading brands 2. Excellent work environment and medium- to long-term development 3. Operational freedom to manage your time **IT Recruitment seeks NOC Engineer in Iztapalapa, Mexico City** ------------------------------------------------------------------------ **About Us** * A solutions integrator specializing in networks and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are looking for a Level 1 NOC Network Monitoring and Support Analyst with experience across diverse equipment such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **About Our Value Proposition** * Access to certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and genuine medium- to long-term development. * Operational freedom to manage your time and achieve a professional–personal balance. **About Our Value Proposition** An excellent work environment, medium- to long-term development, plus extensive training and hands-on experience — we offer: * **Starting salary**: MXN 16,000 (tax-free) plus a monthly bonus of MXN 1,500 (direct contract); statutory benefits and extensive training * **Working hours**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Juárez neighborhood, CDMX **What We Are Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC SOC Analyst, Infrastructure Analyst * Availability to support customers, handle incidents, and maintain a service-oriented mindset. Level 1 support * On-site Level 1 technical network support; prior NOC experience required * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI dashboards) * Familiarity with ticketing systems, incident monitoring tools, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network equipment including: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and controllers from brands such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and related issues) * Basic knowledge of root cause analysis and investigation techniques **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring: PRTG, SNMP, FW, WiFi * Access point, router, switch * LAN, WAN, WLAN, Wireless, ticketing * Access point, network equipment *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6977c04f650000390084f98d&source=indeed*