We are looking for the following profile for an important Telecommunications company: ***NETWORK ENGINEER (L2)*** * ***Hybrid: 4 days office / 1 day remote work*** **Responsibilities:** * Perform **Level 2 (L2) incident analysis, troubleshooting and resolution**. * Address **technical inquiries regarding products** and maintain communication with assigned accounts. * Coordinate incidents with internal teams (**L1/NOC and L3**) and with vendors (MNO, ISP, carriers). * Provide **24/7 on-call support (shifts)** and implement **workarounds** to reduce downtime. * Participate in/organize **Technical Call Bridges** for diagnosis and collaboration with customers/partners. * Keep technical information up to date (contacts, supported products, troubleshooting procedures, known issues). * Ensure compliance with **SLAs** and prepare **reports / RCAs (root cause analysis)**. * Coordinate installation/configuration of **hardware/VM/software** (OS, RAID, high availability, IP assignment). * Provide on-site support for connectivity matters (e.g., **MPLS**) and coordinate tasks (cabling, racking, power supply). **Requirements** **Education:** Engineering or related technological degree. **Experience:** 4 to 6 years in technical support/operations (ideally O&M in VAS/IoT with mobile operator). **Desired Technical Knowledge:** * **Linux/Solaris**, Shell scripting (Python preferred). * **SQL** (Oracle/MySQL) – mandatory. * Telecom: **GSM, SS7/SIGTRAN, Diameter**, 3G/4G/5G, VAS/Core, SMPP. * Tools/elements: **Wireshark, Postman, Jenkins, Ansible**, OCS, PCRF, Kafka, Zookeeper, Tomcat. * Experience in **incident management**, customer support and managed services. **Benefits** * Collaborative environment and continuous learning opportunities. * Participation in projects involving cutting-edge technologies (AI/Cloud/IoT). Employment type: Full-time Salary: $25,000.00 - $30,000.00 per month Benefits: * Free uniforms Experience: * troubleshooting: 4 years (Mandatory) * 3G/4G/5G: 4 years (Mandatory) * MPLS: 4 years (Mandatory) * SQL: 4 years (Mandatory) * Python: 2 years (Mandatory) Language: * Fluent conversational English (Mandatory) Work location: On-site