CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: This role involves managing customer requests, coordinating shipments, generating administrative records, and ensuring customer satisfaction through operational and administrative tasks. Key Highlights: 1. Operational and administrative role focused on customer satisfaction. 2. Management of requests, shipments, and generation of administrative records. 3. Customer support and problem resolution. Commercial City: JALISCO Publication Date: Apr 22, 2026 Schedule: 10:00 AM to 07:00 PM Description: Job Requirements: Contribute to timely and accurate handling of requests received by the Customer Service Department (SAC), by generating administrative records and verifying data to coordinate shipments, consistently meeting performance indicators to improve customer satisfaction. Position breakdown: 50% operational, 50% administrative. Education: High school diploma or equivalent. Skills: - Proficiency in computer equipment and corporate email. - Microsoft Office suite. - Monitoring of performance indicators. - Proactivity. - Customer service experience: 6 months. - Problem-solving skills. - Availability for authorized overtime. - Schedule flexibility: Yes. - Willingness to travel: Occasionally. - Willingness to relocate: No. Job Responsibilities: - Timely and accurate handling of assigned Service Reports, through daily review of each Service Report. - Reporting on services entering SAC, through daily review of shipment scans, supported by visit label and control information, via the SAP Service shipment management system. - Timely execution of calls to customers regarding shipments entered into SAC, through the daily process of shipment coordination and customer calls. - Generation of records for shipments requiring them, through tracking incidents related to shipments per operational cycle procedures, to promptly notify and coordinate shipments. - Repackaging damaged packages. - Generation of administrative records. - Timely follow-up on orphaned items, via advisor, in-house staff, or account executive.