On-Site Implementation and Support Engineer

Description

Job Summary: A leading technology company is seeking an On-Site Implementation and Support Engineer to provide technical support and personalized service to government-sector clients, resolving service reports and performing maintenance. Key Highlights: 1. Technical support role at client sites for resolving service reports. 2. Personalized service and continuous communication with clients. 3. Preventive and corrective maintenance of technological equipment. CEPRA Group, a prominent company in the **technology** sector with over 30 years in the market, invites you to join its outstanding team as: **ON-SITE IMPLEMENTATION AND SUPPORT ENGINEER.** JOB PURPOSE: 1. Provide technical support at client sites to resolve service reports. (Government-sector clients) 2. Deliver personalized on-site service to clients. 3. Request spare parts or equipment required to close service reports from the immediate supervisor. 4. Maintain close communication with the coordinator. 5. Perform preventive and/or corrective maintenance. 6. Fulfill all agreements and commitments made with the client. 7. Document every single incident. Job Responsibilities: 1. Receive service reports from internal or external clients and perform the following activities: Diagnosis and repair of failures in printers, UPS units, plotters, scanners, and general peripherals. Installation of computer equipment images. Diagnosis and repair of failures in computer equipment (laptops and desktops). Software installation (OS, Office, Antivirus, plugins, etc.) and institutional applications. Basic network connectivity setup (Domain, etc.). Email configuration. Recovery and digitization of user-signed service reports. Basic antivirus support (installation, updates, etc.). 2. Basic desktop management support. 3. Respond promptly to each service report. 4. Submit requests for equipment or spare parts to the coordination team for timely resolution. 5. Maintain continuous communication with the client to inform them of their service status. 6. Follow up until service completion. 7. Close service reports in the system. 8. Document all activities in the account control system. 9. Generate corresponding statistical reports. Candidate Profile: \- Education: Technical degree in Systems, Technical degree in Computer Maintenance, Technical degree in Administrative Informatics, Engineering degree in Systems, Engineering degree in Telecommunications and Electronics. \**Must hold at minimum a full* ***completion*** *certificate, degree certificate, and/or professional license.* ***(MANDATORY)*** \- Experience: 2 years in a similar position. \- Required training and knowledge: Basic computing, computer equipment repair, preventive and corrective maintenance. \- Skills: Handling of technological materials and tools. **WE OFFER:** Base salary of $10,100 MXN per month (gross). Statutory benefits from day one. Direct employment with the company (We are not contractors). Ongoing training and certification opportunities. 100% IMSS registration. *IMMEDIATE HIRING — JOIN THIS EXCELLENT TEAM!* *“Our company is committed to promoting equality and non-discrimination; therefore, HIV or pregnancy tests will never be requested as a condition for hiring, retention, or promotion. All individuals, regardless of origin, gender, age, sexual orientation, or any other personal characteristic, have equal opportunity to join our team.”* Position Type: Full-time, Indefinite-term Salary: $10,100.00 per month Benefits: * Option for indefinite-term contract Work Location: On-site employment