Help Desk Operator / Polanco

Description

Job Summary: Join the Operations team by participating in user incident handling and resolution within a dynamic, service-oriented environment. Key Highlights: 1. Ideal for candidates seeking professional development in technical support. 2. Gain experience in corporate environments. **Help Desk Operator** Employment Type: Hybrid \| Full-time \| Rotating shifts ### **About the Position** Join the **Operations** team by participating in user incident handling and resolution within a dynamic, service-oriented environment. ### **Compensation Offer** * Salary: **MXN $10,000 to $12,000 per month (net) plus statutory benefits** ### **Requirements** * Currently pursuing a technical or bachelor’s degree (Computer Science or related field) * Experience: **0–2 years in help desk roles** ### **️ Required Knowledge** * Service desk / Help Desk * Ticketing tool proficiency * Support tiers (L1 preferred) * SLA / OLA * Ticket lifecycle management * Microsoft Office (Excel, Word, Outlook) * Preferred: Basic database knowledge * **️ Key Responsibilities** * Handle and log user incidents * Perform first-level problem diagnosis * Escalate complex incidents to higher support tiers * Document solutions and interactions * Track open tickets * Provide guidance and basic support to users ### **Competencies** * Customer service orientation * Effective communication * Service-minded attitude * Teamwork * Organization and analytical skills * Adaptability ### **Conditions** * Schedule: **Rotating shifts (Monday to Sunday), 5 working days per week** * Project Duration: Indefinite Ideal for candidates seeking professional development in technical support and experience in corporate environments. Apply now and launch your IT career! **“The company does not discriminate on the basis of race, religion, sexual orientation, physical condition, health status, pregnancy, or HIV status; we are an inclusive employer that values the talent of all employees.”