Customer Service and Technical Support Advisor

Description

Job Summary: Provides personalized assistance and specialized technical support for mobile devices and technology, including setup, backup, software updates, and troubleshooting, ensuring an excellent service experience. Key Highlights: 1. Direct customer service and mobile technology support 2. Continuous training and growth opportunities 3. Passion for technology and mobile devices **Customer Service and Technical Support Advisor \| Andares Technology Company** **Job Objective**: Provide personalized customer service by assisting clients with setup, backup, software updates, and resolving questions related to mobile devices and technology, delivering an excellent service experience. **Main Responsibilities:** * In-store direct customer service * Assistance with setup and consultation for cell phones, tablets, and smartwatches * Data backup and transfer between devices * Application configuration and software updates * Receiving and delivering devices for validation or repair * Tracking service orders and addressing customer inquiries * Recording and tracking performed services * Supporting administrative processes within the department **Requirements:** * Completed high school education * 6 months to 1 year of customer service experience * Basic proficiency in Microsoft Office suite * Passion for technology and mobile devices * English proficiency preferred **Skills:** * Face-to-face customer service * Problem solving * Critical thinking * Effective communication * Teamwork **We Offer:** * Statutory benefits * $12,000 MXN net monthly salary * Growth opportunities * Continuous training Salary: $12,000\.00 per month Work Location: On-site employment