IT & AutoStore Support Desk Support

Description

Summary: This role is responsible for advanced functional and technical triage in warehouse and automation systems, acting as an escalation point and performing root cause analysis. Highlights: 1. Advanced functional and technical triage expertise 2. Key escalation point for support issues 3. Focus on root cause analysis and incident diagnostics **Company Description** **Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end\-to\-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. **Job Description** The Support personnel is responsible for **advanced functional and technical triage** within a **warehouse, distribution, and automation systems environment**. This role **acts as the escalation point between Level 1 support and Level 3 (external vendor)** and performs **root cause analysis across infrastructure, application, integration, process, and data layers**. * Perform **incident triage and diagnostics** * Execute **root cause analysis** to classify incidents * Escalation ownership * Maintain **accurate ITSM documentation** (ServiceNow onboarding planned) * Identify **recurring issues** and recommend permanent fixes **Qualifications** Strong understanding of: * Enterprise IT infrastructure (network, server, database fundamentals) * Warehouse Management Systems (BY WMS preferred) * System integrations (API, file\-based, middleware, queues) * SQL querying and database troubleshooting * Role\-based access control and security concepts * Automation flows (AutoStore) * ITIL / Incident Management frameworks **Additional Information** All of our vacancies are eligible for relocation financial support\* based on internal mobility policy 0085\. **"Applicable vacancy for referral program"**