Administrative and Customer Service Assistant

Description

Job Summary: We are seeking an organized and proactive Administrative and Customer Service Assistant to manage client inquiries and route their needs, as well as provide basic technical support. Key Highlights: 1. Role as the primary point of contact with clients and coordination of advisory sessions. 2. Opportunity for recent graduates interested in customer service. 3. Ongoing training and professional development. **Company Description** Grupo Tress Internacional, a leader in Human Resource Management Software Development, with over 30 years in the market. We are currently seeking an Administrative and Customer Service Assistant to support our branches and clients. **Job Description** We seek an organized, proactive individual with a passion for customer service to assist with administrative tasks and basic technical support. You will serve as the first point of contact for our clients, managing their inquiries and routing their needs to the consulting team. ️ Key Responsibilities: * Answer client phone calls and emails. * Provide first-level support (follow-up on basic inquiries and escalation of issues). * Coordinate and schedule advisory sessions between clients and consultants. * Provide general administrative support to the team. **Requirements** Requirements: * Current residence in Tijuana, B.C. * Bachelor’s degree in Administration, Computer Science, or related field (recent graduate). * Minimum 1 year of experience in face-to-face and/or remote customer service. * Passion for customer service. * Experience managing calendars/schedules. * Basic knowledge of payroll (preferred). * Proficiency in Microsoft Office suite. * Call center experience (preferred). **Additional Information** What do we offer? * Continuous training and mentoring from day one. * 100% formal employment scheme. * Statutory and above-statutory benefits. If you have recently graduated and meet the requirements, don’t hesitate to apply for this position!