Description
Job Summary:
We are seeking a Technical Support Engineer to ensure operational continuity and provide first- and second-level support to internal users, serving as the first point of contact.
Key Highlights:
1. Ensure operational continuity of systems.
2. First point of contact between users and IT.
3. Experience in technical support / Help Desk.
DESCRIPTION
A technology-sector company is seeking a **Technical Support Engineer** to join its IT team and provide first- and second-level technical support to internal users, ensuring proper operation of systems, equipment, and applications.
The purpose of this position is to **guarantee operational continuity** by promptly addressing incidents, requests, and preventive maintenance activities, directly contributing to the productivity of various organizational departments.
This role plays a key part as the **first point of contact** between users and the IT department, ensuring an efficient, organized, and service-level-agreement-aligned user experience.
REQUIREMENTS
**Mandatory:**
* Technical degree or bachelor's degree in Systems, Informatics, Computer Science, or related field.
* 1–2 years of experience in technical support / Help Desk.
* Knowledge of Windows/Microsoft operating systems.
* Experience in user support and incident resolution.
* Proficiency with office equipment, CCTV, printers, and hardware.
* Availability to work Monday through Friday.
* Hybrid work arrangement