**AUTOBUSES MORMEX** is a fully Mexican company dedicated to providing exceptional service to its customers. Our principles are the foundation upon which we make decisions and take actions to achieve this goal. We continuously strive to develop. The Reservation Assistant is responsible for efficiently managing all transportation requests, individual and group reservations, ensuring proper vehicle allocation and adherence to itineraries. The assistant must provide excellent customer service by offering accurate information on fares, policies, and services, and coordinating with the operations team to ensure a seamless travel experience for tourists. **Main Functions and Responsibilities** * **Reservation Management:** * Handle and process requests for tourist transportation services (transfers, tours, vehicle rentals, etc.) via phone, email, online platforms, or in person. * Enter, modify, and cancel reservations in the computer system, ensuring data accuracy. * Monitor vehicle fleet availability and coordinate unit assignments with the Operations team. * Track reservations, changes, and special customer requirements. * **Customer Service and Support:** * Provide detailed and accurate information about transportation services, routes, schedules, fares, and company policies (cancellation, baggage, etc.). * Advise customers and travel agencies on the best transportation options based on their needs. * Handle and resolve complaints, inquiries, and issues related to reservations or transportation services. * **Administration and Documentation:** * Prepare service quotations and issue vouchers or reservation confirmations. * Collect and verify necessary documentation (service orders, itineraries, passenger details). * Process payment information and ensure compliance with deposit/credit policies. * Maintain updated reservation records and files. * **Internal Coordination:** * Effectively and promptly communicate service details (schedules, pickup points, special requirements) to the Operations team, drivers/operators, and other relevant departments. * Collaborate with the Sales team in managing quotas and rates for groups or wholesalers. Job type: Full-time Salary: $11,000.00 - $12,000.00 per month Work location: On-site