**Location:** ASIO Offices – Malecón Américas, Cancún, Quintana Roo **Work Mode:** On-site from Monday to Friday / Home office on Saturdays **Working Hours:** Monday to Friday from 10:00 a.m. to 6:00 p.m. Saturday in remote mode (home office) **Job Objective** Provide high-quality customer service and support to **ASIO** clients, ensuring close, efficient, and proactive communication. The Account Executive will be responsible for maintaining relationships with active clients, managing their requests, coordinating with internal departments, and ensuring a satisfactory and professional experience in every interaction. **Main Responsibilities** * Attend to and follow up with assigned customers via WhatsApp, email, social media, or phone. * Quickly resolve inquiries, issues, and requests with a service-oriented attitude. * Keep updated records of customer follow-up and satisfaction reports. * Collaborate with marketing, design, and operations teams to ensure timely deliveries and results. * Identify opportunities for improvement or additional sales and report them to the relevant department. * Assist in creating and sending campaigns or updates to customers. **Requirements** * **Education:** Completed high school or technical/college degree (preferably in Marketing, Communications, Graphic Design, or Administration). * **Experience:** Minimum of 2 years in customer service or similar role. * **Technical knowledge and tools:** * **Canva (basic to intermediate)**. * **Social media:** Facebook, Instagram, TikTok, and WhatsApp Business. * **Email and CRM management.** * **Basic knowledge of marketing and digital communication.** **Key Competencies and Skills** * Empathetic and professional communication. * Organization, responsibility, and attention to detail. * Patience and ability to manage clients with different profiles. * Service mindset, proactivity, and problem-solving skills. **Performance Indicators (KPIs)** * Customer satisfaction level (surveys or direct feedback). * Response time on digital channels. * Timely completion of reports and follow-ups. * Quality of communication and service. * Retention and loyalty of active customers. **General Conditions** * **Job Type:** Full-time. * **Location:** Cancún, Quintana Roo. * **Work Mode:** On-site (Monday to Friday) / Home office (Saturday). * **Working Hours:** 10:00 a.m. to 6:00 p.m. * **Salary Range:** $10,000 – $12,000 MXN monthly (depending on skills and experience). Job Type: Full-time Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Salary increases * Free drinks * Discounts and preferential pricing Work Location: In-person job