Payroll Assistant

Description

Job Summary: Customer service focused on resolving inquiries, managing complaints, and tracking cases, while meeting performance metrics. Key Highlights: 1. Customer service and incident resolution. 2. Complaint and claim management with case tracking. 3. Assertive communication and empathy in service. Main Responsibilities: Handling incoming and outgoing calls. Resolving questions, inquiries, or incidents. Recording information in CRM systems. Managing complaints and claims. Tracking cases to resolution. Providing information about products or services. Meeting performance metrics (TMO, NPS, FCR, etc.). Competencies: Assertive communication. Active listening. Empathy. Working under pressure. Conflict resolution. Customer orientation. Handling objections. Technical Skills: PC proficiency. CRM usage. Microsoft Office Suite (Word, Excel). Corporate chat and email.